Consultation
If you have a vision for your product, budget limitations or a target price. We will work with you to provide the best solution to make you a satisfied customer and work within your budget

Choosing Your Products
We offer a wide variety of USB flash drives, USB gadgets, novelties and promotional products, each available in a variety of models, colors and sizes, and all of which can be customized with your logo. You may browse our product catalogue by clicking the "Product Categories" menu on the left. Should you need recommendations or assistance in choosing the right product, please don't hesitate to speak to any of our sale representatives today.

Customization
At custom memory we pride ourselves on providing technical support to every customer whether big or small.

Submitting Vector File-
To achieve the best printing quality, we require that you submit vector type of graphic files (such as Adobe Illustrator's AI file) to us for production. If you are not sure if your file is production-ready in vector format, you may want to ask your design department to create a vector art file, though we are happy to do the vectorizing for you. Please note that graphics submitted as raster art (such as JPG, BMP, PSD etc) are subject to a vectorizing fee.
Identifying Pantone Colors-
To help with consistency in print mediums, when submitting your logo file, please also include the Pantone (Pantone Solid-Coated) numbers of all colors used in your logo. If you don't have specific color codes, our professional graphic artists could also identify the Pantone Solid-Coated colors that match your given colors as closely as possible. Black and white do not require Pantone matching. However, all shades of gray do require matching. Process printing, laser engraving, and hot-stamping do not require a Pantone number.
After receiving your logo file, we will provide a digital mock up FREE OF CHARGE. Once the digital mock up is approved, you’re ready to place the order!

Shipping and After-sales Service
Standard lead time for customized products is 7-14 days. Rush delivery is available on selected products, please check with your sales representative if timing is a concern for your order. Please note that many factors can lengthen turnaround time, the general rule is that the simpler the order, the faster we can get it produced and delivered to you.

Most of our products carry a one-year limited warranty.